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Please
remember that our Radiator Covers are made to measure and therefore not
available from stock. We make orders to your individual
requirements once payment has been received.
Delivery Timescale
This depends on your choice of
radiator cover and whether or not you
have chosen to have your cover painted.
The table below specifies the typical delivery
timescales for the number of items ordered.
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These
timescales are updated depending on current order
levels.*
Timescales below are regarding our made to measure radiator covers and do
not apply to our flat pack, self assembly ranges
which are readily available and can be purchased online.
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| No. of
Covers |
Timescale
Unpainted |
Timescale
Painted
(or other finishing/treatment) |
| 1
- 2 Radiator Covers |
No Longer
Available |
No Longer
Available |
| 3
- 5 Radiator Covers |
No Longer
Available |
No Longer
Available |
| 6
-10
Radiator Covers |
No Longer
Available |
No Longer
Available |
| More
than 10 Radiator Covers |
No Longer
Available |
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*
Occasionally, new orders are placed on hold to allow us to
concentrate on our current workload. |
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When your order is ready we will contact you to agree a delivery
date.
Delivery Charges
Due to the nature of our products, most are quite large and
heavy.
We use a professional national courier service to transport our products to you as
quickly and efficiently as we can.
We are not able to accommodate
customer collection.
Delivery charges are shown on the pricing
page.
Delivery
Information and Terms
(This delivery information forms a part of
our terms and conditions)
Delivery Day
We can accommodate a delivery day of your choice, Tuesday
to Friday only.
Saturday and Before Noon delivery is available at extra cost.
Unfortunately we are unable provide a delivery time within
your chosen day in advance (please see more information below).
We require a minimum of 2 working days notice of your chosen delivery day
to make arrangements and for the
couriers to transport your goods.
As with all
courier services, a signature is required and goods are left.
If there is no response, the courier may leave a card for you
to contact them and agree a convenient redelivery time. Our tracking email sent upon dispatch will
provide full depot contact details.
In
addition the courier will attempt redelivery on the following
two consecutive
working days.
Delivery Time and Tracking
Before dispatch we are unable provide any information regarding
an actual delivery time within your chosen delivery day.
However..
On the delivery day, the courier may be able to provide you
with a timeframe of where you are in the drop off route.
We will provide you with your local depot telephone and
consignment numbers in a tracking email, once dispatched and you will need to contact the courier directly if you wish to obtain a more precise delivery
time within that day.
If you have not provided us with an email address or postcode
or failed to receive this email, please contact us to obtain these
details.
Tracking information can be used at any time to track delivery
progress but we recommend leaving at least 12 hours from receipt
of the tracking details to allow the system to register your consignment.
Accepting Delivery
A signature is required by the courier before goods can be
left. Please always sign for your goods as " Condition
Unchecked". In the unlikely even that damage has occurred
to your order whilst in transit, this will considerably speed
the returns process and allow us to quickly remedy the
situation.
If you find it difficult to be in attendance we will make
every effort to help you deliver to an alternative address such
as a neighbour or workplace.
If an alternative address cannot be provided and you have
difficulty being in attendance, it is often possible to
deliver to an unlocked outbuilding or covered area at the
delivery address.
As a signature is still required by the courier, a signed and
dated note containing your instructions must be left visible
for the attention of the courier. The courier can follow these details and keep
this note as a
receipt of delivery. You will need to provide us with
corresponding instructions to enter on the delivery docket. This method is often accepted by the driver but is not guaranteed.
A card may be left for you to make contact and arrange re delivery.
Please note that packages are well wrapped but are not
weatherproof and must be left in a dry sheltered area.
Orders in excess
of 5 items
Due to the carrying
capacity of couriers, orders of more than 5
items may require dispatch over more than one
delivery day. This may also be necessary for consignments of less than 5 items but
where the items are larger than average. This has never yet
occurred but must be made known.
Due to the possibility of this condition occurring, our order
forms are restricted to 5 items per form. Simply fill out
additional forms to complete your order.
Disclaimer
Although we will do our very best to deliver your goods on
the day specified and try to provide every assistance, we cannot be held responsible in the unlikely
event that the couriers fail to deliver on your chosen day.
As with all postal and courier
services, once goods are dispatched, they are under the responsibility of the carrier
who is in the best position to assist should you require further
delivery information or you have experience a failed delivery.
All necessary delivery and contact information is provided in your tracking email
as mentioned above.
Problems with deliveries are extremely rare. However, unforeseen problems can occur that are
beyond the control of Coverscreen.
Telephone,
Email and Fax Information can be found on our Contact
Us page.
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Terms and Conditions |
